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Service Desk Course

100% Job oriented courses by corporate experts.

Certification

Certified Service Desk Support Technician Training Course

The Certified Service Desk Support Technician Training Course is designed to equip you with the essential skills and knowledge needed to excel in a service desk support role. This comprehensive training offers insights into the best practices and methodologies for providing effective customer support and troubleshooting, thereby ensuring efficient resolution of issues.
In an increasingly tech-reliant world, the role of service desk support technicians is crucial in ensuring that businesses and their customers experience smooth, uninterrupted service.
This course is meticulously crafted to empower you with the skills, knowledge, and best practices needed to thrive in support roles, becoming the first line of defense against technical issues and challenges.
At the end of this training, you will be able to manage and handle the service desk team and tasks in an organisation. You will also be able to develop your understanding of service desk management.

Curriculum

Syllabus

Module 1: Technical Proficiency and Troubleshooting
Module 2: Customer Service and User Support
Module 3: Application-Level Troubleshooting
Module 4: Network-Level Troubleshooting
Module 5: Operating System-Level Troubleshooting
Module 6: Mobile Device Troubleshooting
Module 7: Role of Service Desk Support Technician
Module 8: Service Desk Support Terminology
Module 9 : Recording, Updating, and Documenting Requests
Module 10: Resolve IT Related Incidents
Module 11: Upgrading Different Types of Software.

Pricing

100% Job oriented courses by corporate experts.

Take any of the classes below and get an additional career development course worth 10,000 for free.

Online

₹ 15,000

Classroom

₹ 17,500

One to One

₹ 20,000

Interview Preparation/ Communication Development

~~10000~~ Free

Learner Benefits

Worldclass Pedagogy

Learn from the World's Best Faculty & Industry Experts
Learn with fun Hands-on Exercises & Assignments
Participate in Hackathons & Group Activities

4.8/5 Rating

gamified Learning

Personalized Guidance with 24*7 Supporty

Dedicated Learning Managers
24*7 learning Supports
Network with Peers & Interact with Industry Leaders

24 x 7 Support

1:1 Mentorship

Career Assistance

Resume Building & Mock Interview Prep
Exclusive access to Intellipaat Job Portals
400+ Hiring Partners

1,000 Career Transition

50+ Hiring Partners

Process

Our Delivery Methods

Online Instructor-led

Join a scheduled class with a live instructor and other delegates. Ask questions, share documents, interact with whiteboards, ask live questions and communicate with your trainer and peers. Access the best pool of trainers, wherever you are.

Online Self-paced

Learn at your own pace. Our expert trainers are on hand to help you with anything. All of our courses come with a standard 90 days access which can be upgraded if need be.. Our e-learning platform is available on all devices.

In-house

Our courses can be adapted to meet your individual project or business requirements. In-house training gives your team a great opportunity to come together, bond and discuss, which may be limited in a standard classroom setting.

Classroom

Some of our courses are available in our classrooms. All of our trainers are highly qualified, having 10+ years of experience. We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Hiring Partner