Domain - Telecommunications and Information Technology

Provisioning team is responsible for the design and assign, testing and install, and activation of the physical circuit. This includes setting up routing protocols, subnetting, IP address allocation and managing traffic between different subnets/networks. Your role in this functional area is to manage Network order automation fallouts. This require careful and diligent planning and coordination with 3rd Party Access Providers, prepping the circuit for the activation, jeopardy management and coordinating with the client and Order Management. This also includes support for calls from Customers and internal stakeholder escalation support.

•Managing Provisoning Orders including any automation fallouts

•Approve Design, Create and send Access Service Request, Respond or Clarify from TPV, apply jeopardy task to order and Supply ASR when ready

•Customer or executive escalations

•Tier 2 and 3 troubleshooting across layers 2 and 3

•New product testing, system testing, and any fallout related to product or system releases

Knowledge

• Provisioning process, Telephone, Internet, Data, Service Activation

• Knowledge in switch and router configuration

• Knowledge in networking concepts (ports and protocols) - DNS, DHCP, IP, PIP, TCP and OSI model, routing, switching, subnetting and network topologies

• Knowledge of Swith configuration, ports, access ports, trunk ports and port security and spanning tree protocols (STP, RSTP, MSTP)

• Knowledge in Access - Ethernet, Broadband (DSL, cable), 5G, and Local Loop (e.g., T1, E1, or fiber optic connections

• Knowledge in WLAN, VLAN, SDWAN tagging and configuration

• Thorough understanding of concepts of 3rd Party Access, SLAs, Monitoring, Remote Troubleshooting, and customer support processes associated with network access services.

Experience

• Minimum of 3 Years experience working in a Managed Network Services

• Experience in voice / data networking environment/ VOIP protocols/  LAN/WAN protocols

• Working with various access like PIP, Ethernet, Broadband, 5G, and Local Loop

• Previous experience with Layer 1&2 activation and switching with international vendors/carriers/access providers

• Experience in handling Customer Executive Escalations including the ability to communicate explain complex concepts, document network configurations, and collaborate with customers and internal departments.

Academics

• Bachelor with education in Computer Science, Information Technology, or a related field

• Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS