Walk-in Timing: 11.30 to 4:30 PM

Walk-in Location: - DCS

6th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066

Important Note:

• We are looking only Order to Cash- International Collection Experience background candidates.
• Order management in order to cash.
• Billing in order to cash.
• Candidates who can join immediately or 1 month of notice period are preferred.
• Excellent communication skills
• We are looking for the candidates who can join with in 0-15 days - Mandatory.

Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:

• Cash Collection.
• Billing.
• Order management.

Collection:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs.
• Should do minimum 15-20 calls per day.

Billing & Order management:

• To manage effectively designated teamwork-flow to achieve SLA and Targets
• Input & Process Orders & Returns
• Validation of Orders and Pricing
• Should have experience in calling.

Role, Purpose, and Scope

The Billing Teams agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.

Metrics/SLAs

• 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

• UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.

• Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.